Finding the cause.
Turn the water off at the meter or isolation valve if you can reach it safely. Stay clear of wet electrical equipment, and switch off power to affected areas at the board if it is safe. Then ring a plumber and ask if they can attend now, or call the relevant utility if the problem is on their side.
Tell whoever attends what is happening, whether the supply is off, and the hazards and access. Don’t attempt a repair you aren’t confident in while you wait. Photos taken safely help later, for your records and any insurance claim.
What to send us
Have your address, access details and a short description ready before you ring. Find your water meter now, before a burst in the dark. Once the emergency is under control, use our enquiry form to organise the follow-up repair.
What moves the price
Before work starts, confirm attendance charges, the initial assessment and what you are authorising with whoever attends. After-hours work is priced differently from planned work. Ask for the rate, even in a hurry. Typical emergency plumbing guidance prices in Ipswich ↗



