URBAN UTILITIES
Call Urban Utilities on 13 23 64
Sewage from a manhole or the street, or the same problem next door, means the sewer main is blocked, not your toilet. It is Urban Utilities’ to clear, 24 hours a day. Stop flushing and running water until they have been.
Typical cost: Nothing to you if the fault is in the main.
IT’S THE DRAIN
The blockage is in the drain, not the toilet
When the shower or basin is slow too, or the gully outside is overflowing, the blockage is further down the pipe the toilet drains into. A plunger can’t reach it and pushing harder can force sewage out of the gully. A plumber clears it with a drain machine or a jetter, and a camera shows why it blocked if it keeps happening.
Typical cost: $180–$550 for most Ipswich drain clears; $350–$900 with a camera and jetting.
SOMETHING STUCK
Don’t plunge it: get a plumber
A solid object usually sits in the bend inside the pan. Plunging hard or forcing a wire through can push it further, into the drain, where it becomes a bigger job. A plumber can usually retrieve it with a toilet auger; sometimes the pan has to come off the floor.
Typical cost: $95–$180 for a toilet unblock; more if the pan has to be lifted.
TRY THIS FIRST
Try a plunger first
Only the toilet affected, and nothing solid down it: most of these clear with a plunger. Use a flange plunger (the one with a rubber sleeve under the cup), seal it over the outlet, and give 10 to 15 firm pushes and pulls. Keep enough water in the bowl to cover the cup. Two or three goes is enough: if it hasn’t cleared by then, call a plumber.
Typical cost: Free if it clears. If not, $95–$180 for a plumber to unblock it.
CALL A PLUMBER
Plunging didn’t work: time for a plumber
The plumber will try a toilet auger first, which reaches through the pan’s bend without scratching it. If the blockage is past the pan, it is a drain job. If this keeps happening, ask about a camera inspection: roots and sagging pipes don’t clear for long.
Typical cost: $95–$180 for a toilet unblock; $180–$550 if it turns out to be the drain.