1. Introduction
Ipswich Blocked Drains (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you access and use our website (“Website”) and services (“Services”). By using our Website, you agree to the collection and use of your personal information as outlined in this Privacy Policy.
2. Information We Collect
We collect personal information that is necessary for us to provide our services to you. The types of information we may collect include:
- Personal Information: Your name, email address, phone number, postal address, and other contact details you provide when interacting with our Website or booking services.
- Usage Data: Information about how you access and use our Website, including your IP address, browser type, device information, and browsing activity on the Website.
- Cookies: We may use cookies to enhance your experience on our Website, including for functionality, analytics, and personalisation.
3. How We Use Your Information
We may use your personal information for the following purposes:
- To provide and improve our Services.
- To process and manage bookings and service referrals to third-party providers.
- To communicate with you regarding your use of our Website or Services, including updates, support, and promotions.
- To improve the functionality and performance of our Website.
- To comply with legal obligations or resolve any disputes.
4. Sharing Your Information
We respect your privacy and do not sell your personal information. However, we may share your information in the following circumstances:
- Third-Party Service Providers: We may share your information with third-party service providers, such as licensed plumbers, who are responsible for fulfilling the services you have booked through our Website. These providers are required to protect your information in accordance with this Privacy Policy.
- Legal Compliance: We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, privacy, safety, or property.
5. Security of Your Information
We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
You have the following rights in relation to your personal information:
- Access: You may request access to the personal information we hold about you.
- Correction: You may request that we correct any inaccurate or incomplete information.
- Deletion: You may request that we delete your personal information, subject to certain legal obligations.
- Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in the communication or by contacting us directly.
To exercise any of these rights, please contact us using the details provided below.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to collect usage data, improve our Website, and personalize your experience. Cookies are small files stored on your device that help us remember your preferences and understand how you interact with our Website.
You can control the use of cookies through your browser settings. If you choose to disable cookies, some features of our Website may not function as intended.
8. Third-Party Links
Our Website may contain links to third-party websites or services. This Privacy Policy does not apply to third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children’s Privacy
Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under the age of 18, we will take steps to delete such information as soon as possible.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated Privacy Policy will be effective as of the date it is posted. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
- Email: hello@ipswichblockeddrains.com.au
- Phone: 0417 646 546